Shipping policy

Processing Time:

Orders are typically processed within 2-3 business days after payment confirmation. However, during peak seasons or promotional events, processing times may be slightly longer. NOTE, due to high Demand, please allow 7-10 days delivery.

Shipping Rates and Methods:

We offer shipping options for domestic and international orders. Shipping rates and delivery times vary depending on the destination and the chosen shipping method. You can view the available shipping options and their respective rates during the checkout process.

Domestic Shipping:

We partner with reliable courier services to ensure prompt and secure delivery of your order. Delivery times typically range from 5-7 business days, depending on your location and the selected shipping method.

International Shipping:

For our international customers, we offer international shipping to various destinations worldwide. Delivery times and rates may vary depending on the destination country and the selected shipping method. Please note that additional customs duties and taxes may apply, which are the responsibility of the recipient.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your delivery online.

Order Delays:

While we strive to ensure timely delivery of all orders, please note that occasional delays may occur due to factors beyond our control, such as adverse weather conditions, customs clearance procedures, or logistical issues with the courier services. We appreciate your patience and understanding in such situations.

Incomplete or Incorrect Address:

It is the responsibility of the customer to provide accurate shipping information during checkout. Please double-check your shipping address to ensure timely and successful delivery. We are not liable for orders lost or delayed due to incomplete or incorrect addresses provided by the customer.

Lost or Stolen Packages:

In the unfortunate event that your package is lost or stolen during transit, please contact us immediately at: info@phoebo-store.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a refund as appropriate.

Questions or Concerns:

If you have any questions or concerns regarding your order's shipping status or our shipping policy, please don't hesitate to contact our customer service team at: info@phoebo-store.com. We're here to assist you and ensure your shopping experience with us is enjoyable and hassle- free.

Thank you for choosing PHOEBO for your clothing needs! We appreciate your business and look forward to serving you again soon.

Our PHOEBO Team